Shipping & Returns

We pack every order with love and make sure your order reaches you safely and quickly 🌿

Processing & Shipping Times

Every order is packed and shipped within up to 2 business days from the moment it is placed.

After that, delivery times depend on the shipping method you choose:

  • πŸ“¦ Pickup Point Delivery – Cost: 18 β‚ͺ
    Estimated delivery time: 5–10 business days
    Free pickup point delivery on orders over 250 β‚ͺ
    *NEW! You can choose your pickup point at checkout. Please note the pick up point might change in case the original one picked is busy.
  • 🚚 Home Delivery – Cost: 35 β‚ͺ
    Estimated delivery time: 2–5 business days
    For orders over 250 β‚ͺ shipping cost is 17 β‚ͺ
    Free home delivery on orders over 449 β‚ͺ

  • 🏑 Self Pickup at the Studio – Temporarily unavailable.

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The shipping company is responsible for the delays, but we are happy to assist with any information we can provide.
Delays may occur during holiday periods or due to changes in security conditions and remote locations delivery times may extend by 6–9 business days.


Cancellations & Returns

We want you to feel safe and comfortable with your purchase πŸ’š

According to Consumer Protection Law, orders can be canceled within 14 days from the date of receipt of the order, provided the product is in its original packaging, unused, and accompanied by a receipt or proof of purchase. Refunds are issued only after the product has been returned to us.

Important:

  • Matcha or any other food product cannot be returned.
  • In the case of returning a set, partial returns are not accepted β€” the set must be returned in full.
  • Items can be returned to our studio by prior arrangement or via courier.
  • The customer is responsible for the return shipping cost.
  • For cancellations not due to a defect or mismatch, we may charge a cancellation fee of 5% of the order price or 100 β‚ͺ – whichever is lower.
  • Refunds are issued using the same payment method used for the purchase, within 14 business days from the date we receive both the cancellation notice and the returned product.